At Urooj Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• Returns can be requested within 7 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
• The original invoice or proof of purchase must be provided.
• Products showing signs of use, damage, or alteration will not be eligible for return or exchange. Clear return windows and item-condition requirements are common best practices for online stores.

Exchange Policy

• We offer exchanges for:
  • Size issues
  • Wrong item received
  • Damaged or defective products
• Exchange requests must be submitted within 7 days of delivery.
• Subject to product availability, the replacement item will be dispatched after the returned item is received and inspected.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Customized or made-to-order products
• Items without original tags or packaging
• Products damaged due to customer misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.
2. Share clear photos of the product and packaging.
3. Our team will review the issue and arrange a replacement or refund if approved.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges are non-refundable unless the return is due to our error. Refund timelines and refund-method disclosure are standard elements of a customer-friendly return policy.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping service for returns.

Contact Us

For return or exchange requests, please contact:

Urooj Boutique
📧 Email: uroojboutique@gmail.com
📱 WhatsApp: +923238478765

Thank you for shopping with Urooj Boutique. We appreciate your trust and strive to provide the best shopping experience