Return and Exchange Policy
At Urooj Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
- Returns can be requested within 7 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- The original invoice or proof of purchase must be provided.
- Products showing signs of use, damage, or alteration will not be eligible for return or exchange. Clear return windows and item-condition requirements are common best practices for online stores.
Exchange Policy
- We offer exchanges for:
- Size issues
- Wrong item received
- Damaged or defective products
- Exchange requests must be submitted within 7 days of delivery.
- Subject to product availability, the replacement item will be dispatched after the returned item is received and inspected.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items
- Customized or made-to-order products
- Items without original tags or packaging
- Products damaged due to customer misuse
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Share clear photos of the product and packaging.
- Our team will review the issue and arrange a replacement or refund if approved.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error. Refund timelines and refund-method disclosure are standard elements of a customer-friendly return policy.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service for returns.
Contact Us
For return or exchange requests, please contact:
Urooj Boutique
📧 Email: uroojboutique23@gmail.com
📱 WhatsApp: +923238478765
Thank you for shopping with Urooj Boutique. We appreciate your trust and strive to provide the best shopping experience